XWEB: Some Messages Sent From Contact List Are Undeliverable (186944)
The information in this article applies to:
- Microsoft Outlook Web Access 5.5
- Microsoft Exchange Server 5.5
This article was previously published under Q186944 SYMPTOMS
Sending mail to a contact's Internet mail address using the Outlook Web
Access (OWA) client can result in the mail being returned as undeliverable.
CAUSE
If the Internet e-mail address was originally saved as a Contact using an
Outlook 97 client, the OWA client will not be able to use it. If the
Internet e-mail address was originally saved as a Contact using an Outlook
98 client, the OWA client can send to it. This is due to the format in
which each Outlook client saves the Internet address. Outlook 97 saves the
address enclosed in square brackets (example: Test User[testuser@test.com])
and Outlook 98 will saves the address in it's current format (example:
"testuser@test.com"). The brackets surrounding the address cause the
message to be undeliverable.
WORKAROUND
To work around this problem, create the contact manually or use Outlook 98.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug KB186944 |
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