Cannot Connect Using RAS After You Install Windows CE Services (186866)


The information in this article applies to:

  • Microsoft Windows CE 2.0 for the Handheld PC
  • Microsoft Windows CE 2.1 for the Handheld PC
  • Microsoft Windows CE 2.11 for the Handheld PC
  • Microsoft Windows CE 2.12 for the Handheld PC
  • Microsoft Windows CE 3.0 for the Handheld PC
  • Microsoft Windows CE 3.01 for the Handheld PC
  • Microsoft Windows CE 3.0 Professional Edition for the Handheld PC
  • Microsoft Windows CE for the Palm-size PC, Versions 2.0
  • Microsoft Windows CE for the Palm-size PC, Versions 2.1
  • Microsoft Windows CE for the Palm-size PC, Versions 2.11
  • Microsoft Windows CE for the Palm-size PC, Versions 2.12
  • Microsoft Windows CE for the Palm-size PC, Versions 3.01
  • Microsoft Windows CE for the Palm-size PC, Versions 3.01 Professional Edition
  • Microsoft Windows CE Services 2.0
  • Microsoft Windows CE Services 2.1
  • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q186866

SYMPTOMS

When you install Windows CE Services on a desktop computer that is running Windows NT, you may be unable to connect a Handheld PC (H/PC) or Palm-size PC (P/PC) with a desktop computer using Remote Access Service (RAS).

RESOLUTION

After you install Windows CE Services on a desktop computer that is running Windows NT 4.0, you must install the latest Windows NT 4.0 Service Pack.

For information about how to obtain the latest Windows NT 4.0 Service Pack, please see the following article in the Microsoft Knowledge Base:

152734 How To Obtain the Latest Windows NT 4.0 Service Pack

If the issue continues to occur after you install the latest Windows NT 4.0 Service Pack, follow these steps to resolve the issue:
  1. On the desktop computer, click Start, click Settings, and then click Control Panel.
  2. Double-click Network.
  3. On the Services tab, double-click Remote Access Service, and then click Network.
  4. Click the TCP/IP check box to clear it, and then click the TCP/IP check box to select it.
  5. Click OK, and then click Continue.
  6. Click Close. When you are prompted to restart the computer, click Yes.
  7. Reinstall the latest Windows NT 4.0 Service Pack.
Modification Type:MajorLast Reviewed:11/28/2003
Keywords:kbenv kbprb KB186866 kbAudDeveloper
©2003 Microsoft Corporation. All rights reserved.