Windows 98 Stops Responding After Installing Cheyenne AntiVirus (186835)
The information in this article applies to:
This article was previously published under Q186835 SYMPTOMS
When you install Cheyenne AntiVirus 4.0 and then restart your computer,
Windows 98 may stop responding (hang).
RESOLUTION
To work around this issue, start your computer in Safe mode, and then
remove Cheyenne AntiVirus. To do so, follow these steps:
- Restart your computer, press and hold the CTRL key until you see the
Windows 98 Startup menu, and then choose Safe Mode.
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click Cheyenne AntiVirus For Windows 95 in the list of installed
programs, and then click Add/Remove.
- Click Uninstall, click OK, and then click Yes when you are prompted to
restart your computer.
To resolve this issue, obtain a patch from Cheyenne, and apply the patch
immediately after you install Cheyenne AntiVirus. Do not restart your
computer before you apply the patch. To obtain this patch, contact
Cheyenne Technical Support or download it from the following Cheyenne Web
site:
NOTE: You must obtain a password from Cheyenne Technical Support before
you can download patches.
STATUS
Microsoft has confirmed that this behavior is not caused by a problem in
Windows 98, but may be caused by design changes in Windows 98. For more
information about resolving this issue, contact the program's
manufacturer.
MORE INFORMATION
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
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| Keywords: | kb3rdparty kbAppCompatibility kbprb KB186835 |
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