SMS: Secondary Site Upgrade Fails When It Has Too Many Logon Servers (186408)

SYMPTOMS

Under specific circumstances, when you attempt to upgrade a secondary site, the upgrade may fail because of timing-related issues. This may occur in environments where there are several secondary site servers under the central site, and each secondary site has numerous logon servers.

CAUSE

During a secondary site upgrade process, the Upgrade Bootstrap Service is delivered to the secondary site server and started. This issues a site shutdown using a SHUTDOWN.CT1.

Note that the shutdown may take an inordinate amount of time because of the number of logon servers.

During this time, the parent site's Hierarchy Manager Service sends the site install package. The Systems Management Server Despooler Service is still active at the secondary site server because it has not shut down, and it records the following error message:

Executing instruction of type MICROSOFT|SMS|MINIJOBINSTRUCTION|CONFIG
Cannot find config mini inst specific data
Despooler failed to execute the instruction, error code = c0000001

The secondary site never upgrades, it simply goes into an Emergency Restart after 48 hours.

WORKAROUND

To work around this problem, force an upgrade of the secondary site from its parent site using the PREINST Command:

   PREINST /UPGRADE:SecondarySiteCode

STATUS

Microsoft has confirmed this to be a problem in Microsoft Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.