SYMPTOMS
On a computer running Microsoft BackOffice Small Business Server, you may
receive one or more of the following error messages when you start the
Manage Server (Console.exe) option on the Start menu:
Internet Explorer cannot open the Internet site
http://localhost/admin/default.asp
A connection with the server could not be established.
HTTP/1.0 404 Object Not Found
An error has occurred in the script on this page.
Line: 15
Char: 1
Error: Object doesn't support this property or method:
'top.load.storenameform.storename.value'
Code: 0
NOTE: The above scripting error may be different in other scenarios.
RESOLUTION
Check the following three steps to ensure IIS and ASP are set up correctly.
NOTE: In lieu of Steps 2 and 3 below, you can reinstall Microsoft
BackOffice Small Business Server from Add/Remove Programs in Control Panel
to reinstall ASP and the SBS WWW directories. This may take longer to
complete because all application components will be reinstalled, however,
it will ensure that ASP and the WWW directories are set up correctly. In
order for this reinstall to run without errors, IIS must be installed
first. If the Windows NT Option Pack is installed, IIS and ASP can only be uninstalled and reinstalled by selecting the Windows NT Option Pack setup from Add/Remove programs or the from the Windows NT Option Pack CD.
Step 1
If IIS has been removed, complete the following steps:
- Click Start, point to Settings, click Control Panel, and then double-click Network.
- Click the Services tab, and then click Add.
- Select Microsoft Internet Information Server, and then click OK.
NOTE: Use the same directory locations where IIS was previously installed. By default, the locations for IIS and the WWW service are:
C:\Winnt\System32\Inetsrv
C:\INETPUB\Wwwroot
Step 2
To reinstall Active Server Pages, run the following command at an MS-DOS
command prompt, with CD1 in the disk drive:
drive:\aspsrv\i386\setup.exe
Where
drive is the drive letter to the SBS CD-ROM.
Step 3
Verify the WWW directories are present and correct using the steps below:
- Click Start, point to Programs, point to Microsoft Internet Server (Common), and then click Internet Service Manager.
- Double-click the computer name for the WWW service.
- Click the Directories tab. If the Windows NT Option Pack is installed, do the following:
- Select the default Web site, right-click it, and then click Properties.
- Go to the home directory tab and click to select Check Access Permissions. Click OK and,
when you go back to the IIS console screen, all virtual directories will be listed. Get the properties of each directory
and verify the permission are what are shown in the table below. The permissions are under directory properties, access permissions, and permissions.
- Add or modify the entries below, where "R" is Read and "E" is Execute:
Directory Path Directory Type Alias Access
-------------- -------------- ----- ------
* C:\InetPub\Wwwroot Home Directory R
* C:\InetPub\Scripts Virtual Directory /Scripts E
# C:\Inetpub\ASPSamp Virtual Directory /ASPSamp R and E
# C:\Inetpub\ASPSamp\AdvWorks Virtual Directory /AdvWorks R and E
C:\Inetpub\Wwwroot\Intranet Virtual Directory /intranet R and E
C:\Inetpub\Wwwroot\Intranet
\SBSClientHelp Virtual Directory /ClientHelp R and E
C:\Inetpub\Wwwroot\SrchAdm Virtual Directory /srchadm R
C:\SmallBusiness\Html Virtual Directory /admin R and E
C:\Winnt.sbs\Help Virtual Directory /Help R and E
C:\Winnt.sbs\System32
\Inetsrv\DOCS Virtual Directory /IASDocs R and E
* C:\Winnt.sbs\System32
\Inetsrv\Iisadmin Virtual Directory /iisadmin R
NOTE: Some of the above entries have been wrapped for readability.
The asterisk (*) indicates the default directories installed during IIS setup. The pound (#) indicates the default directories installed during ASP setup. These should not have to be re-added.
NOTE: If you use Microsoft Proxy Server, you need to reinstall Proxy Server after you install IIS and ASP. To install Proxy Server 1.0, double-click the Setup.exe file located in the Proxy folder on the Small Business Server CD 1.