XFOR: Cheyenne Backup Software Conflicts with Microsoft Mail Server (186003)
The information in this article applies to:
- Microsoft Commercial Internet System 1.0
This article was previously published under Q186003 SYMPTOMS
The Microsoft Mail Server goes into an unresponsive state. The IP stack
responds to PING requests, but you cannot connect to the server with a NET
USE command. You cannot telnet to the SMTP (25) or POP3 (110) ports. No
event log error is generated. No Dr. Watson log is generated. If a debugger
is attached, no application violation is recorded.
CAUSE
The server is running Cheyenne Backup Agent for Open Files Service. This
service is conflicting with the Microsoft Mail Server.
RESOLUTION
To resolve this problem, remove the Cheyenne software and restart the
server.
STATUS
The third-party product discussed here is manufactured by Computer
Associates International Inc.; we make no warranty, implied or otherwise,
regarding this product[ASCII 146]s performance or reliability.
| Modification Type: | Major | Last Reviewed: | 9/30/2003 |
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| Keywords: | kbprb KB186003 |
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