Unable to Add/Remove SBS Components with Renamed Admin Account (185740)
The information in this article applies to:
- Microsoft BackOffice Small Business Server 4.0a
- Microsoft BackOffice Small Business Server 4.0
This article was previously published under Q185740 SYMPTOMS
When you use the Control Panel Add/Remove Programs tool to reinstall
Microsoft BackOffice Small Business Server components, the following error
message may be displayed:
Invalid User Login
Only the Domainname Administrator is supposed to run this program, where Domainname is the domain name of the Small Business Server. The same error message occurs by running the Startsam.exe program.
CAUSE
Access to the Small Business Server installer is restricted to the Windows
NT Administrator account. Only the Administrator account can reinstall
Small Business Server components. The user is not logged on to the server
with the account named Administrator.
RESOLUTION
Log on to the Small Business Server with the account named Administrator.
If the account has been renamed, temporarily rename it back to
Administrator, and then run the installer program. When the program is
finished, you may rename the account again.
STATUS
Microsoft has confirmed this to be a problem in Microsoft BackOffice Small
Business Edition. We are researching this bug and will post new information
here in the Microsoft Knowledge Base as it becomes available.
| Modification Type: | Major | Last Reviewed: | 2/24/2004 |
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| Keywords: | kbbug kbnofix KB185740 |
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