GW 2.0: Animations do not Appear in Multimedia Greetings (185709)

RESOLUTION

To resolve this issue, please use the following procedure:

1. Open the folder C:\Windows\System.
2. Locate and delete the following files:
   
   
   • IMGUTIL.DLL
   • PNGFILT.DLL
3. Insert the Greetings Workshop Setup CD.
4. Open the folder named "AT" on the CD. Example, if your CD drive is "D:," the folder would be:

   D:\AT

5. Copy the IMGUTIL.DLL and PNGFILT.DLL from the AT folder to the C:\Windows\System directory.
6. Click Start and choose Run.
7. Type the following line (without quotes) and choose OK:

   regsvr32 PNGFILT.DLL

8. Return to the Run window and type (without quotes):

   regsvr32 IMGUTIL.DLL

If the above steps fail to resolve the issue, one of the following three methods may resolve this issue.

Method 1: Replace System Files

In order to ensure that the correct system files are present, rename the following files and reinstall Greetings Workshop.

1. Remove all of Greetings Workshop.
2. Save your Projects folder to a different location.
3. Delete the Greetings Workshop folder.
4. Using the Windows Find File tool, search for and rename the following files:

   GIFFILT.DLL
   WMFFILT.DLL
   JPEGFILT.DLL
   OCHLP30E.DLL
   OCIMG30E.DLL
   RNDR30E.OCX
   MMSPRITE.OCX
   MMBTN30E.OCX
   STAGE30E.OCX
   HOST30E.OCX

   NOTE: If you do not find these files, you may have System Files set as hidden. To unhide them, follow these steps:
   
   
   1. Double-click on My Computer.
   2. Choose Options, or Folder Options if you are using Internet Explorer 4.0, from the View menu.
   3. Select the View tab.
   4. Select to "Show all files."
5. Restart your computer again.
6. Disable any anti-virus or utility program that may be running.
7. Reinstall the Greetings Workshop program.

Method 2: Manual Registration of Files

1. Click the Start button, and choose Run.
2. Type the following in the run line (without the quotes):

   regsvr32 GIFFILT.DLL

3. Click OK
4. Repeat this process for the following files:

   GIFFILT.DLL
   WMFFILT.DLL
   JPEGFILT.DLL
   RNDR30E.OCX
   MMSPRITE.OCX
   MMBTN30E.OCX
   STAGE30E.OCX
   HOST30E.OCX

5. Test Greetings Workshop.

Method 3: Lower Hardware Acceleration

1. Close all open applications.
2. Double-click on My Computer.
3. Double-click on Control Panel.
4. Double-click on System.
5. Select the Performance tab.
6. Click the Graphics button.
7. Move the Hardware Acceleration slider to "Basic."
8. Click OK to this and the next window.
9. Restart the computer and test Greetings Workshop.
   
   NOTE: If you now have difficulties restarting, follow this procedure:
   
   
   1. Press the F8 key when you see "Starting Windows 95."
   2. Choose "Safe Mode."
   3. When booted in Safe Mode, reverse the steps in Method 1.

Method 4: Shut Down Background Applications

Follow these steps to ensure there is not a conflicting program or utility loaded in memory.

1. Hold down the CTRL+ALT+DELETE. You will be presented with a Close Program window.
2. Click on an item other than EXPLORER or SYSTRAY (if present).
3. Click on the End Task button.
4. Repeat this process until only EXPLORER and SYSTRAY are present.
5. Test Greetings Workshop.