HP Printers May Print Multiple Copies of Jobs or Separator Pages (185488)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q185488

SYMPTOMS

After you install Service Pack 3 on a computer running Windows NT 4.0, Hewlett-Packard (HP) printers may function erratically. They may start printing multiple copies of jobs, multiple or duplicate separator pages, or print separator pages even though none are selected.

CAUSE

SP3 overwrites the Hprasddui.dll and Hprasdd.dll files installed with HP drivers.

RESOLUTION

Reinstall the latest version of the Hewlett Packard printer driver to ensure that the Hprasddui.dll and Hprasdd.dll files are replaced.
Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kbprb KB185488
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