XFOR: cc:Mail Connector Does Not Return File Attachments On NDRs (184624)

SYMPTOMS

When the cc:Mail connector is unable to resolve a cc:Mail address, it sends an NDR (non-delivery report) back to the sender. This NDR, however, is generic and lists all the cc:Mail recipients. The NDR does not indicate which recipient address is bad.

The NDR contains the following:

• "This messages is From: cc:Mail Connector Interchange."
• The subject line is the original subject line preceded by the text
• "Undeliverable:"
• A new text body is created to notify the user that the message could not be delivered to one or more recipient addresses.
• The original text body of the messages is also attached to the messages.
• All other text and file attachments are discarded.

In cc:Mail when a message is addressed to a non existent user at a remote postoffice (PO), the message is forwarded to the remote PO, and may be rejected prior to delivery by the cc:Mail router session that connects directly to that remote PO. The message is returned to the sender with the following changes:

• The "Forwarded by" (or From) block is changed to the user's name.
• A forwarding history is created in the message to indicate the reason why the mail was returned.
• The subject line is replaced by "Message not deliverable."
• The original subject is contained in the forwarding history.
• The message body is not changed.

The NDRs generated by cc:Mail back to the mailbox on the Exchange Server computer list the unresolved recipients.