OFF98: "No Program Is Registered" Error Clicking Hyperlink (184446)


The information in this article applies to:

  • Microsoft Excel 98 Macintosh Edition
  • Microsoft Word 98 Macintosh Edition
  • Microsoft PowerPoint 98 Macintosh Edition
  • Microsoft Office 98 Macintosh Edition
This article was previously published under Q184446

SYMPTOMS

In any of the programs that are listed at the beginning of this article, if you click a hyperlink that is contained in a worksheet, document, or presentation, you may receive the following error message:
No program is registered to open this file.

CAUSE

This problem may occur if your computer does not have enough available random access memory when you click the hyperlink. You may not have enough available memory for any of the following reasons:

  • You are running many programs simultaneously.

    -or-
  • The hyperlink is linked to a program that requires a very large amount of memory.

    -or-
  • You have not turned on virtual memory.

    -or-
  • Your computer does not have much memory installed.

RESOLUTION

To resolve these problems, use one of the following methods.

If Many Programs Are Running Simultaneously

Before you click the hyperlink again, save your work and quit one or more running programs. You can switch between programs by clicking a program icon on the application menu, which is in the upper-right corner of the screen. After you have quit the programs, switch back to the Microsoft Office 98 program and click the hyperlink.

If the Hyperlink Is Linked to a Large Program

If the hyperlink is linked to a program that requires a large amount of memory, you may be able to prevent the problem by reducing the amount of memory that is required by the program. To do this, follow these steps:

  1. Using the Finder, locate the program, and select its icon.
  2. On the File menu, click Get Info.
  3. In the Memory Requirements section, reduce the amounts in the Minimum Size and Preferred Size boxes.
  4. Click the Close button in the upper-left corner of the Info dialog box.
After you have made this change, switch back to the program that contains the hyperlink and click the hyperlink.

NOTE: Before you reduce the amount of memory that is required by a program, you may need to check with the program vendor. Reducing the memory requirements for a program may cause the program to run unreliably or not at all.

If You Have Not Turned On Virtual Memory

The programs in Microsoft Office 98 Macintosh Edition are designed to run with virtual memory available. If you have not turned on virtual memory, each program requires more memory when you run it. Consequently, little or no free memory may be available when you click the hyperlink.

To turn on virtual memory, follow these steps:

  1. On the Apple menu, point to Control Panels, and click Memory.
  2. Under Virtual Memory, click On.
  3. Click the Close button in the upper-left corner of the dialog box.
  4. On the Special menu, click Restart.
After your computer is restarted, start the Microsoft Office 98 program that includes the hyperlink and click the hyperlink.

If Your Computer Does Not Have Much Memory Installed

Although the programs included in Microsoft Office 98 Macintosh Edition are designed to run on a computer with a minimum of 16 megabytes (MB) of installed memory, more memory is required if you intend to run multiple programs simultaneously. If you want to run multiple programs, a minimum of 32 MB of memory should be installed.

You can check the amount of installed memory by clicking About This Computer on the Apple menu. The Built-In Memory amount represents the amount of installed memory.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/25/2003
Keywords:KB184446
©2003 Microsoft Corporation. All rights reserved.