XCLN: Message Format Unavailable After Outlook 98 Is Installed (184336)

SYMPTOMS

After installing Microsoft Outlook 98 through the Outlook Deployment Kit Wizard, the drop-down list to change the message format options on the Mail Format tab (click Options on the Tools menu) is no longer available.

CAUSE

The administrator that created the Outlook install packages with the Outlook Deployment Kit (ODK) locked down the Mail Format setting by choosing the mail format before creating the install packages.

An option in the fifth stage (Customize User Settings Stage) of the ODK allows the administrator to lock down the Mail Format setting for users. This setting is titled "Corporate/WorkGroup Mail Editor" for Corporate or Workgroup (CW) Support or "Internet Only Mail Editor" for Internet Mail Only (IMO) Support. These settings are in the Outlook 98/Email section in the option tree in the left pane of this dialog box.

Administrators can select from the following four options:

HTML
Microsoft Outlook Rich Text
Plain Text
Microsoft Word

RESOLUTION

Administrators that want to allow users to change this setting must leave the Message Format option blank. When Outlook 98 is installed, the user will be able to change the message format.

MORE INFORMATION

To find out which version of Outlook 98 you have installed, on the Help menu, click About Microsoft Outlook. The second line of text will read either:

Internet Only Support

-or-

Corporate or Workgroup