WD97: Envelope Prints Blank After Upgrading to SR-1 (183416)
The information in this article applies to:
- Microsoft Word 97 for Windows Service Release 1 (SR-1)
This article was previously published under Q183416 SYMPTOMS
When you print an envelope to a Hewlett-Packard (HP) DeskJet, series 870
CSE or 970 CXI, using Microsoft Word 97 for Windows, Service Release 1 (SR-
1), the first envelope printed is blank. Subsequent envelopes are printed
as expected.
CAUSE
There is a problem with the Clockwise Rotation Printing option in Word.
WORKAROUND
To print the first envelope correctly, turn on Clockwise Rotation. To do
this, follow these steps:
- On the Tools menu, click Envelopes And Labels, and click the Envelopes
tab.
- Click Options, and then click the Printing Options tab.
- Click to select the Clockwise Rotation check box.
- Click OK.
- When placing the envelope into the printer, turn the envelope so that
the flap is on the left side.
- Click Print.
This procedure forces you to ignore the setting specified on the printer.
STATUS
Microsoft has confirmed this to be a problem in Word 97 for Windows,
(SR-1).
| Modification Type: | Major | Last Reviewed: | 9/7/2001 |
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| Keywords: | kbbug kbenvelope kbprint KB183416 |
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