OFF98: Remove Office 98 Utility Issue (182936)


The information in this article applies to:

  • Microsoft Office 98 Macintosh Edition
This article was previously published under Q182936

SYMPTOMS

When you run the Remove Office 98 program, your System Folder is moved to the Trash.

CAUSE

This problem occurs if the following conditions are true:
  • You manually move a copy of the Microsoft Office 98 file to a subfolder in the System Folder.

    -and-

  • You run Remove Office 98 and click Discard in the dialog box that indicates that one or more copies of Microsoft Office 98 have been found.
NOTE: The Microsoft Office 98 file is normally stored in the Microsoft Office 98:Office folder. If this file is moved to a subfolder in the System Folder, such as the Extensions folder, the problem described in this article occurs.

WORKAROUND

To work around this problem, use the following appropriate method.

Method 1: If You Have Not Emptied the Trash

To work around the problem, follow these steps before you restart the computer:
  1. Double-click the Trash.
  2. Drag the System Folder to the hard disk.
After you do this, the System Folder is restored. However, the copy of the Microsoft Office 98 file that has caused this problem remains in the System Folder.

To remove the Microsoft Office 98 file from the System Folder, follow these steps:
  1. On the Special menu, click Empty Trash.

    If you are prompted to empty the Trash, click OK.
  2. Click Find on the File menu and click Name in the leftmost list in the Find File window.
  3. Click Is in the center list.
  4. Type Microsoft Office 98 in the rightmost box.
  5. Click Find.

    Drag any copies that are listed in the Items Found window to the Trash.
  6. Close the Items Found window.
  7. Close the Find File window.

Method 2 - If You Already Emptied the Trash

In some cases, you may not be able to restart the computer after you empty the Trash. If you cannot restart the computer, restart the computer by using a System compact disc (CD) or a bootable floppy disk. After you start the computer from the System CD, you must reinstall the Macintosh operating system software.

NOTE: If you do not have a System CD or a bootable floppy disk, please contact Apple Computer, Inc. at (800) 293-6617.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

This problem has been corrected in Remove Office 98 2.0.

The Remove Office 98 tool is available on the following Microsoft Web site:

http://www.microsoft.com/mac/download/default.asp?area=O98

MORE INFORMATION

Remove Office 98 is a utility program that is used to remove Office 98 from a computer. This program is not installed with Office 98, nor is it installed by the Value Pack Installer. If you choose not to use the Remove Office 98 program, it does not affect the functionality of the Office 98 programs.

If you cannot obtain Remove Office 98 Tool from the Microsoft Web site, use the Microsoft Office Installer, which is located in the Office Custom Install folder on the Microsoft Office CD, to remove Office 98 from your computer.

For additional information about removing Office 98 from your computer, please see the following article in the Microsoft Knowledge Base:

179861 OFF98: How to Remove Microsoft Office 98 from Your Computer

Modification Type:MajorLast Reviewed:10/2/2002
Keywords:kbbug KB182936
©2002 Microsoft Corporation. All rights reserved.