Cannot Use Natural Keyboard Elite in MS-DOS Mode (182826)
The information in this article applies to:
- Microsoft Natural Keyboard Elite
This article was previously published under Q182826 SYMPTOMS
When you start your computer or restart your computer in MS-DOS mode,
the Natural Keyboard Elite may not function properly. In addition, you may
receive either of the following error messages:
Keyboard Error
Keyboard Not Present
CAUSE
This issue can occur if you connect the Natural Keyboard Elite to your
computer using a Universal Serial Bus (USB) adapter and your computer's
BIOS does not support USB keyboards. Your computer's BIOS must support USB
keyboards for the Natural Keyboard Elite to work in MS-DOS.
RESOLUTION
To resolve this issue, contact your computer manufacturer to inquire about
obtaining an updated BIOS that supports USB keyboards.
To work around this issue, use one of the following procedures:
- Shut down Windows, and then turn off the computer. Disconnect the
keyboard from the USB port, and then remove the USB adapter. Connect
the keyboard to a PS/2 port on the computer, and then restart the
computer.
- If you have a PS/2 keyboard available, shut down Windows, and then
turn off the computer. Plug the PS/2 keyboard into a PS/2 port on the
computer, and then restart the computer. Use the PS/2 keyboard in
MS-DOS, and use the USB keyboard in Windows.
Modification Type: | Major | Last Reviewed: | 7/25/2001 |
---|
Keywords: | kbenv kbHardware kbprb KB182826 |
---|
|