WD97: Err Msg: "Runtime Error" When Creating Form Letter (182610)
The information in this article applies to:
- Microsoft Direct Mail Manager for Windows
- Microsoft Word 97 for Windows
This article was previously published under Q182610 SYMPTOMS
When you try to create a form letter in Direct Mail Manager, you may
receive the following error message:
Run-time error - 2147467259 (80004005)
Method 'Assistant' of object'_Application' failed
And then one of the following will occur:
- When you click End, the main document for your mail merge form letter is
created.
-or-
- When you click Help, the Visual Basic Reference Help is shown, which
describes Automation Error 440. When you close the Visual Basic
Reference Help, you return to the error message above.
CAUSE
This error message occurs when you use any of the following Direct Mail
Manager templates
- Letter Wizard.wiz
- Flyer Wizard.wiz
- Postcard Wizard.wiz
and the Microsoft Office Assistant is not installed.
RESOLUTION
To resolve this problem, run the Word 97 Setup program, and install the
Office Assistant. To do this, follow these steps:
- Click the Start button, point to Settings, and then click Control Panel.
- Double-click the Add/Remove Programs icon.
- In the list of programs, double-click Microsoft Word 97.
- In Microsoft Word 97 Setup, when you are prompted with "Welcome to the
Microsoft Word 97 installation maintenance program," click Add/Remove.
- Click to select the Office Assistant check box, and then click OK.
- Click Continue to complete Word Setup.
REFERENCES
For more information about creating a form letter in Direct Mail Manager,
click the Help button, click the Index button in Direct Mail Manager Help,
type the following text
and then double-click the selected text to go to the "Create Form Letters
step" topic.
Modification Type: | Major | Last Reviewed: | 11/16/2000 |
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Keywords: | kberrmsg kbprb kbsetup KB182610 |
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