DMM: Hang When Importing Outlook Folder and Network Unavailable (182327)
The information in this article applies to:
- Microsoft Direct Mail Manager for Windows
- Microsoft Outlook 97
This article was previously published under Q182327 SYMPTOMS
When you try to import an Outlook folder to use as a Microsoft Direct Mail
Manager address list, the insertion point will change to an hourglass. You
will not receive a Timeout error message.
This problem occurs when the network computer is unavailable.
CAUSE
Microsoft Direct Mail Manager hangs because it relinquishes control to
Outlook and waits for Outlook to pass data back to it. Because Outlook
hangs and cannot pass information, Microsoft Direct Mail Manager also
hangs.
RESOLUTION
Work offline or wait until the network becomes available. Additionally, you
should ensure that you are using a good network cable and that it is
securely plugged in.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
Modification Type: | Major | Last Reviewed: | 10/8/2003 |
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Keywords: | kbprb KB182327 |
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