HPLJ 4000N Printer Name Missing from Properties Printing Window (182252)
The information in this article applies to:
- Microsoft SNA Server 3.0
- Microsoft SNA Server 3.0 SP1
- Microsoft SNA Server 3.0 SP2
- Microsoft SNA Server 4.0
This article was previously published under Q182252 SYMPTOMS
When you configure a host printer session in SNA Server Manager,
the name of the printer entered on the Printing tab of the Print Session
dialog box may not be retained after you close the Printing tab or after you
save the changes. This has been observed when adding the printer name of
Hewlett-Packard LaserJet (HP LJ) 4000N, and with the HP8100 series and LexMark Optra printers.
NOTE: This symptom may occur with other types of printers as well.
CAUSE
SNA Server's host print service stores printer setting information
in the SNA Server configuration file (COM.CFG), in the same format that
Windows NT uses. This format has a fixed size part and a variable size part
that is printer dependent. SNA Server reserves 256 bytes for the variable
size part. Print drivers that use more than 256 bytes of data for the
variable data overwrite other information contained in the SNA Server
configuration file. In this case, the printer name is being overwritten; this is
the reason it is not retained in the print session setting.
PCL6 printer drivers exceed the 256-byte limit that is reserved
for the variable printer data by a large margin. Printers using a PCL6
print driver will experience this problem. Other print drivers may exceed the
256-byte limit as well.
RESOLUTIONSNA Server 3.0To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack
SNA Server 4.0
Microsoft has confirmed this to be a problem in SNA Server version
4.0. This problem has been corrected in the latest U.S. Service Pack
for SNA Server version 4.0. For information on obtaining the Service Pack,
query on the following word in the Microsoft Knowledge Base (without the
spaces):
WORKAROUND
To work around this problem, you can use the SNACFG utility to add
the printer session name to the SNA Server configuration.
The command line must be modified to reflect the following
parameters:
"prtsessname" must be replaced with the APPC print session name.
"svrname" must be replaced with the name of the SNA Server.
"printername" must be replaced with the name of the print device.
Note that this can also be a network share name.
Open a command prompt. At the command prompt, enter the following
line:
SNACFG PRINTSESSIONAPPC prtsessname /SERVER:svrname
DEVICENAME:"printername"
Doing this should correctly add the APPC print session name to the
SNA
Server configuration.
STATUSMicrosoft has confirmed that this is a problem in SNA Server, versions 3.0, 3.0 SP1, 3.0SP2, 4.0. This problem was first corrected in SNA Server 3.0 Service Pack 4.
Modification Type: | Minor | Last Reviewed: | 9/22/2005 |
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Keywords: | kbHotfixServer kbQFE kbbug kbfix KB182252 kbAudDeveloper |
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