WD97: Word Hangs Viewing Headers on Compaq Presario 1220 Laptop (182008)

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WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

SYMPTOMS

Microsoft has received reports that on Compaq Presario 1220 laptop, Microsoft Word may stop responding when you open files that contain headers and footers, or when you click Headers And Footers on the View menu in a new document.

WORKAROUND

Microsoft has received reports that this problem does not occur in Microsoft Word 97 Service Release 1 (SR-1).

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1