Error -1201 occurs when you try to start the Information Store (181559)


The information in this article applies to:

  • Microsoft Exchange Server 4.0
  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q181559

SYMPTOMS

When you try to start the Microsoft Exchange Server Information Store service, the service does not start and reports a server-specific error 4294966095. The Windows NT Event Viewer indicates that the service returned an error -1201.

CAUSE

Error -1201 commonly occurs because of minor inconsistencies or corruption in the Priv.edb or Pub.edb files.

It can also occur when the *.edb files are on drive C, the *.log files are on drive D, and there is some sort of unrecoverable hardware failure on drive D. At that point, you are in the situation described above because the store will be inconsistent and the log files are not available.

WORKAROUND

The recommended approach to resolving this problem is to restore the information store from the latest backup.

If a recent backup is not available, or if restoring the backup will result in data loss (circular logging is enabled) follow these steps:
  1. Back up the entire Mdbdata folder.
  2. Make sure you have sufficient free disk space:

    Exchange Server 4.0 and 5.0

    You need 110 percent of the larger of Priv.edb and Pub.edb files in free disk space.

    Exchange Server 5.5

    You need 25 percent of the larger of Priv.edb and Pub.edb files in free disk space.
  3. Run the following commands from a Windows NT command prompt:

    Exchange Server 4.0 and 5.0

    edbutil /d /r /ispriv /tx:\tempdfg.edb
    edbutil /d /r /ispub /tx:\tempdfg.edb
    edbutil /d /ispriv /tx:\tempdfg.edb
    edbutil /d /ispub /tx:\tempdfg.edb
    isinteg -fix -pri
    isinteg -fix -pub

    Exchange Server 5.5

    eseutil /p /ispriv /tx:\tempdfg.edb
    eseutil /p /ispub /tx:\tempdfg.edb
    eseutil /d /ispriv /tx:\tempdfg.edb
    eseutil /d /ispub /tx:\tempdfg.edb
    isinteg -fix -pri -test alltests
    isinteg -fix -pub -test alltests

    where x: is the drive containing the required free disk space.

    NOTE: When the Information Store service has started, after the repair process, make a full online backup immediately.

MORE INFORMATION

Error -1201 refers to the Jet error: JET_errDatabaseDuplicate

The Windows NT Event Viewer Application log may also report Event ID 9037 generated by the information store.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB181559
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