XADM: Store Stops Responding with High CPU Usage for a Thread (181410)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
This article was previously published under Q181410 SYMPTOMS
The Microsoft Exchange Server Information Store service stops
responding with 90 to 100 percent CPU time. Client computers may also stop
responding. If this problem occurs, the information store may also stop running when the service tries to quit.
Performance Monitor shows a single thread of the information store that appears to be continuously running
near 100 percent CPU usage.
CAUSE
This problem occurs because the information store tried to decode a corrupt message from its
compressed RTF form into an Exchange Server message body form. The current decode
logic does not handle compressed RTF corruption of this form and entered
into a tight loop.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0.
A supported fix is now available, but has not been fully regression-tested
and should be applied only to systems experiencing this specific problem.
Unless you are severely impacted by this specific problem, Microsoft
recommends that you wait for the next Service Pack that contains this fix.
Contact Microsoft Technical Support for more information.
This fix has been posted to the following Internet location:
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. Service
Pack for Microsoft Exchange Server version 5.5. For information on
obtaining the Service Pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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Keywords: | kbHotfixServer kbQFE kbbug kbfix KB181410 |
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