Error Message: The File Does Not Exist (180784)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q180784

SYMPTOMS

When you attempt to print a document to Microsoft Fax, the Compose New Fax wizard may not start, and you may receive the following error message:

Microsoft Exchange

The file does not exist.

Microsoft Windows Messaging

The personal address book could not be found.

CAUSE

This behavior can occur if the Microsoft Exchange or Windows Messaging profile in which Microsoft Fax is installed does not include a personal address book (PAB).

RESOLUTION

To resolve this behavior, use either of the following methods:

Method 1

Locate an existing personal address book on your hard disk. To do so, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mail And Fax.
  3. Click Show Profiles.
  4. In the list of installed profiles, click MS Exchange Settings or Windows Messaging Settings, and then click Properties.
  5. In the list of installed services, click Personal Address Book, and then click Properties.
  6. On the Personal Address Book tab, click Browse, locate and click the personal address book you want, and then click Open.
  7. Click OK, click OK again, and then click Close.

Method 2

Create a new Microsoft Exchange or Windows Messaging profile that includes Microsoft Fax. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

152196 How to Install and Use Microsoft Fax

Modification Type:MajorLast Reviewed:12/17/2000
Keywords:kberrmsg kbprb KB180784
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