PRJ98: Error Processing Request Opening Message in Web TeamInbox (180635)


The information in this article applies to:

  • Microsoft Project 98 for Windows
This article was previously published under Q180635

SYMPTOMS

In Microsoft Project 98, when you open a workgroup message in your TeamInbox or access your Task List from your Web server, you may receive the following error message:
An error occurred while processing the request. Try logging on again.

CAUSE

This error message occurs when all of the following conditions are true:

  • You are using Microsoft Internet Information Server (IIS) 3.0 or Microsoft Personal Web Server 4.0 for Windows NT.

    -and-

  • The Web server is on is a Windows NT File System (NTFS) partition.

    -and-

  • NTFS permissions security is set to read-only for Everyone on the folder using Web-based workgroup messaging.

    -and-

  • Someone sent you a TeamAssign message from Microsoft Project prior to the NTFS permissions being set to read-only.
To correctly set up workgroup messaging, Everyone must have Full Control permissions on the shared folder where Web-based messages are stored. If you change permissions back to read-only after setting up workgroup messaging, you will receive the error message described in the "Symptoms" section the next time someone sends you a workgroup message.

NTFS permissions take precedence over permissions assigned to a shared folder. For example, if you have Full Control permissions on a shared folder, but read-only NTFS permissions on the folder, then you will only have read access to the folder.

RESOLUTION

Change NTFS Permissions to Full Control

To resolve this error message, change NTFS Permissions to Full Control for Everyone by following these steps:

  1. Open Windows Explorer on the computer running the Web server.
  2. Double-click the folder containing the Web server software, and then double-click on the Wwwroot folder.
  3. Right-click the folder containing Microsoft Project's Web-based workgroup files, and then click Properties on the shortcut menu.
  4. On the Security tab, click Permissions.
  5. In the Directory Permissions dialog box, click the group Everyone.
  6. In the Type Of Access list, click Full Control.
  7. Click to select the Replace Permissions On Subdirectories and Replace Permissions On Existing Files check boxes.
  8. Click OK.

MORE INFORMATION

For more information about Microsoft Project workgroup features, click the Office Assistant, type Web Workgroup, click Search, and then click to view Set up and administer a workgroup across e-mail, an intranet, or the World Wide Web.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Project Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Modification Type:MajorLast Reviewed:10/17/2002
Keywords:kbbug KB180635
©2002 Microsoft Corporation. All rights reserved.