OL97: MAPI Service Error in GWMSPI.DLL Starting Outlook (180347)
The information in this article applies to:
This article was previously published under Q180347 SYMPTOMS
When you start Microsoft Outlook 97, the following error message appears:
Unable to open your default mail folders. MAPI was unable to load the
information service GWMSPI.DLL
If you click OK, Outlook fails to start.
CAUSE
You have installed client support for Novell GroupWise and Outlook 97 on
the same computer and messaging services for both products were installed
in the same profile.
RESOLUTION
Create two separate Windows Messaging profiles, one for Outlook and one for
GroupWise.
MORE INFORMATION
The error message described in the Symptoms section occurs without respect
to the installation order.
GroupWise is manufactured by Novell, a vendor independent of Microsoft; we
make no warranty, implied or otherwise, regarding this product's
performance or reliability.
REFERENCES
For information on managing Outlook and GroupWise on the same computer,
please see the following article in the Microsoft Knowledge Base:
174918 OL97: Using GroupWise and Outlook on the Same Computer
For information on compatible mail systems, please see the following
article in the Microsoft Knowledge Base:
159706 OL97: Using Microsoft Outlook with Different Mail Systems
Modification Type: | Major | Last Reviewed: | 10/26/2000 |
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Keywords: | kb3rdparty kbprb KB180347 |
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