New Command Missing in Windows Explorer (180257)


The information in this article applies to:

  • Microsoft Internet Explorer 4.0 for Windows 98
  • Microsoft Internet Explorer 4.01 for Windows 98
  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Internet Explorer 5.01 for Windows 98
  • Microsoft Internet Explorer 1.0 for Windows 95
  • Microsoft Internet Explorer 2.0 for Windows 95
  • Microsoft Internet Explorer 3.0 for Windows 95
  • Microsoft Internet Explorer 3.01 for Windows 95
  • Microsoft Internet Explorer 3.02 for Windows 95
  • Microsoft Internet Explorer 4.0 for Windows 95
  • Microsoft Internet Explorer 4.01 for Windows 95
  • Microsoft Internet Explorer 5.0 for Windows 95
  • Microsoft Internet Explorer 5.01 for Windows 95
  • Microsoft Internet Explorer 5.5 for Windows 95
  • Microsoft Internet Explorer 3.x for Windows 95
  • Microsoft Internet Explorer 4.x for Windows 95
  • Microsoft Internet Explorer 2.0 for Windows NT 4.0
  • Microsoft Internet Explorer 3.0 for Windows NT 4.0
  • Microsoft Internet Explorer 3.01 for Windows NT 4.0
  • Microsoft Internet Explorer 3.02 for Windows NT 4.0
  • Microsoft Internet Explorer 4.0 for Windows NT 4.0
  • Microsoft Internet Explorer 4.01 for Windows NT 4.0
  • Microsoft Internet Explorer 5.0 for Windows NT 4.0
  • Microsoft Internet Explorer 5.01 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows NT 4.0
  • Microsoft Internet Explorer 6.0, when used with:
    • the operating system: Microsoft Windows XP
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q180257
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

After you install Internet Explorer with the Windows Desktop Update component, the following symptoms may occur:

  • When you click the File menu in Windows Explorer, the New command may be missing.
  • When you right-click the desktop, the New command may be missing from the context menu.

CAUSE

This behavior can occur if a registry key is damaged or contains an incorrect value.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To resolve this issue, use Registry Editor to verify that the registry key listed below has the value listed, and if needed, edit the value to match the value listed.

Registry key:

HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\ (Default)

Value for (Default):
{D969A300-E7FF-11d0-A93B-00A0C90F2719}

NOTE: This registry entry only exists if the Windows Desktop Update component is installed. If the Windows Desktop Update component is not installed, add the registry entry and (Default) value.
Modification Type:MinorLast Reviewed:12/3/2004
Keywords:kbenv kbprb KB180257
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