OL97: Error Message: Your Changes Could Not Be Saved (178765)


The information in this article applies to:

  • Microsoft Outlook 97
  • the operating system: Microsoft Windows NT 4.0
  • the operating system: Microsoft Windows NT 4.0 SP3
  • the operating system: Microsoft Windows NT 4.0 SP4
This article was previously published under Q178765

SYMPTOMS

If you open a Microsoft Excel workbook in Microsoft Outlook 97, make changes to the workbook, and then save the workbook, you may receive the following error message:
Your changes could not be saved to filename.xls, but were saved to a temporary document named xxxxxxxx. Close the existing document, open the temporary document, and then save it under a new name.
If you open a Microsoft Word document in Outlook, make changes to the document, and then save the document, you may get the following error message:
Word cannot complete the save due to a file permission error (path and filename.doc)

CAUSE

This problem can occur in Excel when you open an Excel file from a folder that is accessed by means of a shortcut on the Outlook toolbar. Excel may not be able to save the file successfully. When you access a folder from the Outlook toolbar, the View feature displays the information from the file, such as, the file owner, which the View feature reads from the file.

Excel saves the file and creates a temporary file to the folder that Excel is going to save. When Excel creates the temporary file, Outlook scans the file for the information that is going to be stored by the View feature. As a result, Outlook may have locked the temporary file when Excel attempts to rename the file in the final stage of a save procedure. Excel cannot rename the file and you can receive an error message similar to the error message in the "Symptoms" section.

RESOLUTION

To resolve this problem, rename the temporary file by using Windows NT Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The View feature in Outlook can be set to display or obtain information about specific file types:
  1. In Outlook, when you view the folder where the file is stored, right-click the right pane where the files are listed, and then click Filters.
  2. In the Filters dialog box, change the file types from "All Files" to "Office Documents", or to some other setting that excludes the files that do not have an extension.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kbbug kberrmsg KB178765
©2002 Microsoft Corporation. All rights reserved.