XCLN: Exchange Client Hangs with Norton Anti-Virus AutoProtect Mode Enabled (178722)
The information in this article applies to:
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
- Microsoft Outlook 97 8.0, when used with:
- the operating system: Microsoft Windows 95
- the operating system: Microsoft Windows 98
- Microsoft Outlook 97 8.01, when used with:
- the operating system: Microsoft Windows 95
- the operating system: Microsoft Windows 98
- Microsoft Outlook 97 8.02, when used with:
- the operating system: Microsoft Windows 95
- the operating system: Microsoft Windows 98
- Microsoft Outlook 97 8.03, when used with:
- the operating system: Microsoft Windows 95
- the operating system: Microsoft Windows 98
This article was previously published under Q178722 SYMPTOMS
If you are using the Norton Antivirus program for Windows 95 and have the
AutoProtect mode enabled, the Exchange client hangs when you try to log on.
Although the system acts as if it is trying to connect to the Exchange
Server computer by displaying the Exchange client log-on logo, the system
will hang indefinitely at this point.
WORKAROUND
Disabling the AutoProtect option of the Norton Antivirus program will allow
you to connect to the Exchange Server computer.
| Modification Type: | Minor | Last Reviewed: | 8/17/2005 |
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| Keywords: | kbprb KB178722 |
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