ActiveMovie Version Error During Starts Here Setup (178441)


The information in this article applies to:

  • MSPRESS Microsoft Office 97 Starts Here ISBN 1-57231-303-X
  • MSPRESS Microsoft Office 97 Small Business Edition Starts Here 1-57231-607-1
  • MSPRESS Microsoft Windows NT Workstation 4.0 Starts Here
  • MSPRESS Microsoft Windows 95 Starts Here Updated Edition ISBN 1-57231-736-1
This article was previously published under Q178441

SYMPTOMS

If you have Microsoft Internet Explorer 4.0 installed and you attempt to run the Setup program from one of the products listed above, you may encounter the following error message:
The version of ActiveMovie that you are trying to install is older than the one already present on your system.

ActiveMovie Setup cannot upgrade an existing installation if the version is newer or if the language is different. Please uninstall your existing ActiveMovie and then run setup again.

CAUSE

You can receive this error message if the version of ActiveMovie installed on your computer is later than the version the Starts Here program is attempting to install.

RESOLUTION

To resolve this error message, you must remove the existing version of ActiveMovie before you run the Starts Here Setup program.

ActiveMovie may not be in the Add/Remove Programs tool in Control Panel if it is installed by another product.

If ActiveMovie is not listed on the Install/Uninstall tab in the Add/Remove Programs tool in Control Panel, follow these steps to remove the previous version:

  1. Click Start, point to Programs, and then click Windows Explorer.
  2. Double-click the Windows folder to expand the branch.
  3. Double-click the System folder to expand the branch.
  4. Locate and rename the following files: 
       Filename        Location in Win95      Location in Win NT
   --------        -----------------      ------------------

   AMovie.ocx      C:\Windows\System      C:\Windows\System32
   Quartz.dll      C:\Windows\System      C:\Windows\System32
   Actmovie.exe    C:\Windows\System      C:\Windows\System32
  5. Restart Windows to register these changes.
  6. Run the Setup program for the Starts Here program.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem is very similar to one encountered with certain Mastering Series products. For more information, please see the following article in the Microsoft Knowledge Base:

176217 PRB: Mastering VB 5.0 Err Msg: The Version of ActiveMovie...

Modification Type:MajorLast Reviewed:4/28/2001
Keywords:kbbug kbdocerr kberrmsg KB178441
©2002 Microsoft Corporation. All rights reserved.