Multimedia: Video Clips Do Not Play Properly (178123)


The information in this article applies to:

  • Microsoft Bookshelf 98 for Windows
  • Microsoft Cinemania for Windows, 1992, 1993, 1994, 1995, 1996, 1997 editions
  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Music Central for Windows, 1996, 1997 edition
This article was previously published under Q178123

SYMPTOMS

When you attempt to play a video clip in one of the Microsoft programs listed at the beginning of this article, you may experience any of the following symptoms:
  • Video playback may be distorted or scrambled.
  • Video playback may jump or skip.
  • Video playback controls may not be displayed.
  • When you open a new video clip, you may see the final frame of the last video clip that you played.
  • When you use Cinemania or Music Central, when you click a video clip title in the Gallery, it may not play automatically.

CAUSE

This behavior can occur for either of the following reasons:
  • The Microsoft DirectVideo driver is installed, and your video card does not support it. DirectVideo accelerates playback of video clips that use Indeo or Cinepak video compression.
  • The installation program for your video display card or video capture card added legacy support for DCI functions that can conflict with the DCI support in Microsoft Windows 95/98.

RESOLUTION

To resolve this issue:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Multimedia.
  3. On the Advanced tab or the Devices tab, double-click Video Compression Codecs.
  4. If DirectVideo Driver (DRAW) appears in the list, double-click it, and then click Remove.
  5. When you are prompted to remove the DirectVideo driver, click Yes, and then click OK until you return to Control Panel.
  6. Close Control Panel.
  7. Click Start, and then click Run.
  8. In the Open box, type system.ini, and then click OK.
  9. On the Search menu, click Find.
  10. Type [drivers], and then click Find Next.
  11. In the [drivers] section of the System.ini file, type a semicolon (;) at the beginning of the following line

    DCI=device

    where device is one of the following values:
    • RFMDCI
    • MIRODCI
    • DISPLAY

  12. On the Search menu, click Find.
  13. Type [display], and then click Find Next.
  14. In the [display] section of the System.ini file, type a semicolon (;) at the beginning of the following line:

    DCI-Support=On

  15. On the File menu, click Save.
  16. On the File menu, click Exit.
  17. Restart the computer.
Modification Type:MajorLast Reviewed:6/29/2004
Keywords:kbdisplay kbenv kbprb KB178123
©2004 Microsoft Corporation. All rights reserved.