XWEB: Cannot Log On to OWA If Alias Contains Double Quotes (176240)
The information in this article applies to:
- Microsoft Outlook Web Access 5.5
- Microsoft Exchange Active Server Components 5.0
This article was previously published under Q176240 SUMMARYSYMPTOMS
When you are attempting to log on through Microsoft Outlook Web Access
(OWA) to a Microsoft Exchange mailbox that contains double quote marks in
the alias name, such as "James", you may receive one of the following error
messages:
Failed to connect to the Microsoft Exchange Server, <servername>
-or-
Internet Explorer cannot open the Internet site
http://<servername>/exchange/LogonFrm.asp?isnewwindow=0&mailbox=%22<user
name>%22.
The operation completed successfully.
CAUSE
It is possible to create a mailbox alias that contains double quotes using
the Microsoft Exchange Administrator program. The Microsoft Exchange and
Microsoft Outlook clients are capable of opening a mailbox with this type
of alias. However, Outlook Web Access and Active Server Components do not
support this and will fail with one of the errors stated above.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbusage KB176240 |
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