Illegal Operations or Access Violations When Starting Windows (175930)
The information in this article applies to:
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 4.0
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 4.01 for Windows 95
- Microsoft Internet Explorer 4.0 for Windows 95
- the operating system: Microsoft Windows 98
- the operating system: Microsoft Windows 98 Second Edition
This article was previously published under Q175930 If this article does not describe the invalid page fault
error message that you are receiving, view the following Microsoft Web site to
view more articles that describe invalid page fault error messages in Internet
Explorer: SYMPTOMS When you start your computer, you may receive the following
error message if the Windows Desktop Update component is enabled: Windows 95 This program has performed an illegal
operation and will be shut down. If the problem persists, contact the program
vendor. When you click Details, one of the following details are
displayed:
- Explorer caused an invalid page fault in module
Explorer.exe at <address>.
- Explorer caused an invalid page fault in module Shdocvw.dll
at <address>.
Note that this behavior can occur whether you start Windows 95
normally or in Safe mode. Windows NT 4.0 An application error has occurred and an
application error log is being generated.
Explorer.exe
Exception: access violation (0xc0000005), Address: <address>
If you click OK or Close, only your desktop wallpaper may be displayed (the
Start button, taskbar, and desktop icons may not be displayed). CAUSE This behavior can occur if the Shdocvw.dll file is missing,
damaged or the wrong version. The Shdocvw.dll file included with
Internet Explorer 5 for Windows 95/98 is found in: Internet Explorer 5
(Downloaded or Internet Explorer 5 CD-ROM):
IE_1.CAB contained in the IE_S1.CAB signed Cabinet file
Internet Explorer 5 on Microsoft Office 2000 CD-ROM 1:
IE_1.CAB contained in the \IE5\EN\IE_S1.CAB signed Cabinet file
Windows 98 Second Edition CD-ROM: The Shdocvw.dll file in Internet Explorer 5 for Windows NT is
found in: Internet Explorer 5 (Downloaded or Internet Explorer 5 CD-ROM):
IENT_2.CAB contained in the IENT_S2.CAB signed Cabinet file
Internet Explorer 5 on Office 2000 CD-ROM 1:
IENT_2.CAB contained in the \IE5\EN\IENT_S2.CAB signed Cabinet file
Internet Explorer 5
Operating system Version Date Size (in bytes)
-----------------------------------------------------------
Windows 95 5.00.2314.1000 3/18/99 946,488
Windows 98 5.00.2314.1000 3/18/99 946,488
Windows NT 4.0 5.00.2314.1000 3/18/99 946,488
Windows 98 SE 5.00.2717.2000 5/21/99 946,448
Windows 98 Second Edition has Internet Explorer 5 (version
5.00.2614.3500) built into the operating system. Office 2000 has
Internet Explorer 5 (version 5.00.2314.1003) on both the first and second
CD-ROMs. The following tables list the version number, date, and
size of the Shdocvw.dll file for Internet Explorer 4.0 and 4.01 for Windows 95
and Windows NT 4.0, and Windows 98: Internet Explorer 4.0:
Operating system Version Date Size (in bytes)
----------------------------------------------------------
Windows 95 4.71.1712.5 9/18/97 1,909,520
Windows NT 4.0 4.71.1712.5 9/18/97 1,910,032
Internet Explorer 4.01:
Operating system Version Date Size (in bytes)
----------------------------------------------------------
Windows 95 4.72.2106.7 11/18/97 1,916,688
Windows NT 4.0 4.72.2106.7 11/18/97 1,916,688
Internet Explorer 4.01 Service Pack 1 (SP1):
Operating system Version Date Size (in bytes)
----------------------------------------------------------
Windows 95 4.72.3110.3 5/8/98 2,168,592
Windows 98 4.72.3110.3 5/11/98 2,179,072
Windows NT 4.0 4.72.3110.3 5/8/98 2,168,592
RESOLUTION To resolve this behavior, follow the appropriate steps
below for the version of Internet Explorer you are using: Windows 98- Restart Windows 98, press and hold CTRL, and then choose
Command Prompt Only from the Startup menu.
- At the command prompt, type the following command, and then
press ENTER
ren <drive>:\<windows>\system\shdocvw.dll shdocvw.old
where <drive> is the drive letter on which the Windows
folder is located, and <windows> is the name of the folder in which
Windows is installed. For example:
ren c:\windows\system\shdocvw.dll shdocvw.old
NOTE: This procedure assumes you do not have a Shdocvw.old file
already located on your hard disk. If this file already exists, use a file name
extension that is not currently in use. - Extract the Shdocvw.dll file from the correct media source
to the Windows\System folder. For information about how to do so, see the
following article in the Microsoft Knowledge Base:
129605
How to Extract Original Compressed Windows Files
NOTE: If you are unable to access your CD-ROM drive at a command
prompt, you need to load the real-mode CD-ROM driver and real-mode Microsoft
CD-ROM Extensions driver (Mscdex.exe), in your Config.sys and Autoexec.bat
files. For more information, please see the following article in the Microsoft
Knowledge Base: 135174
Cannot Access CD-ROM Drive from MS-DOS Mode or
Command Prompt
- Restart your computer.
Internet Explorer for Windows 95- Restart Windows 95, press the F8 key when you see the
"Starting Windows 95" message, and then choose Command Prompt Only from the
Startup menu.
- At the command prompt, type the following command, and then
press ENTER
ren <drive>:\<windows>\system\shdocvw.dll shdocvw.old
where <drive> is the drive letter on which the Windows
folder is located, and <windows> is the name of the folder in which
Windows is installed. For example:
ren c:\windows\system\shdocvw.dll shdocvw.old
NOTE: This procedure assumes you do not have a Shdocvw.old file
already located on your hard disk. If this file already exists, use a file name
extension that is not currently in use. - At the command prompt, type the following command, and then
press ENTER
extract /l <path1> <path2>\ie4_s3.cab ie4_3.cab
where <path1> is the path to the folder to which to extract
the Ie4_3.cab cabinet file, and <path2> is the path to the folder in
which the Internet Explorer 4.0 Setup files are located.
NOTE: If you downloaded Internet Explorer 4.0 from the Internet,
<path2> is location of the Internet Explorer 4.0 Setup files on your hard
disk. If you installed Internet Explorer 4.0 from a CD-ROM, <path2> is
the path to the Internet Explorer 4.0 Setup files on your Internet Explorer 4.0
CD-ROM.
NOTE: If you are unable to access your CD-ROM drive in MS-DOS mode,
you need to load the real-mode CD-ROM driver and real-mode Microsoft CD-ROM
Extensions driver (Mscdex.exe), in your Config.sys and Autoexec.bat files. For
more information, please see the following article in the Microsoft Knowledge
Base: 135174
Cannot Access CD-ROM Drive from MS-DOS Mode or
Command Prompt
- At the command prompt, type the following command, and then
press ENTER
extract /l <path1> <path2>\ie4_3.cab shdocvw.dll
where <path1> is the location of the Windows\System folder,
<path2> is the path to the folder in which the Ie4_3.cab cabinet file
(extracted in Step 3 above) is located. - Restart your computer.
Internet Explorer for Windows NT 4.0- Click OK to close the Dr. Watson error dialog box.
- Press CTRL+ALT+DELETE, and then click Task Manager to start
Windows NT Task Manager.
- On the Options menu, click Always On Top to clear the check
mark.
- On the File menu, click New Task (Run...).
- Type cmd and then click OK.
- At the command prompt, type the following command, and then
press ENTER
ren <drive>:\<windows>\system32\shdocvw.dll shdocvw.old
where <drive> is the drive letter on which the Windows NT
folder is located, and <windows> is the name of the folder in which
Windows NT is installed. For example:
ren c:\winnt\system32\shdocvw.dll shdocvw.old
NOTE: This procedure assumes you do not have a file named Shdocvw.old.
If you do have a file by this name, use a file name extension that is not
currently in use. - At the command prompt, type the following command, and then
press ENTER
extract /l <path1> <path2>\ie4nt_s2.cab ie4nt_2.cab
where <path1> is the path to the folder to which to extract
the Ie4nt_2.cab cabinet file, and <path2> is the path to the folder in
which the Internet Explorer 4.0 Setup files are located.
NOTE: If you downloaded Internet Explorer 4.0 from the Internet,
<path2> is location of the Internet Explorer 4.0 Setup files on your hard
disk. If you installed Internet Explorer 4.0 from a CD-ROM, <path2> is
the path to the Internet Explorer 4.0 Setup files on your Internet Explorer 4.0
CD-ROM. - At the command prompt, type the following command, and then
press ENTER
extract /l <path1> <path2>\ie4nt_2.cab shdocvw.dll
where <path1> is the location of the Winnt\System32 folder,
<path2> is the path to the folder in which the ie4nt_2.cab cabinet file
(extracted in Step 3 above) is located. - At the command prompt, type exit,
and then press ENTER.
- On the File menu, click Exit Task Manager.
- Press CTRL+ALT+DELETE, and then click Shutdown.
- Click Shutdown And Restart.
Modification Type: | Major | Last Reviewed: | 8/28/2006 |
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Keywords: | kbdisplay kberrmsg kbInvalidPageFault kbprb KB175930 |
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