SMS: Remote Control Viewer Is Blank for a Busy Windows NT Client (174649)
The information in this article applies to:
- Microsoft Systems Management Server 1.2
This article was previously published under Q174649 SYMPTOMS
When an administrator tries to use Remote Control on a Windows NT client in
a remote domain, and that client computer's system is running near 100
percent CPU usage, the Quick Windows Viewer displays a blank white screen
instead of the remote client video display. The Viewer window does not
refresh when CPU usage drops to lower levels.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):
| Modification Type: | Minor | Last Reviewed: | 6/14/2005 |
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| Keywords: | kbbug kbRemoteProg kbtshoot kbusage KB174649 |
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