Multimedia Err Msg: Unable to Read Drive CD-ROM (173605)


The information in this article applies to:

  • Microsoft Bookshelf 1996-97 for Windows
  • Microsoft Bookshelf 98 for Windows
  • Microsoft Bookshelf 99
  • Microsoft Bookshelf 2000
  • Microsoft Encarta Encyclopedia 97 Deluxe for Windows
  • Microsoft Encarta 97 Encyclopedia for Windows
  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta Virtual Globe 1998 edition
  • Microsoft Encarta Virtual Globe 99
  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Encarta Interactive World Atlas 2001
  • Microsoft Encarta World English Dictionary
  • Microsoft Encarta World English Dictionary 2001
  • Microsoft Expedia Streets 98
  • Microsoft Expedia Streets 98 Deluxe 1.0
  • Microsoft Expedia Trip Planner 98
  • Microsoft Golf for Windows 2.0
  • Microsoft Golf for Windows 3.0
  • Microsoft Hellbender for Windows
  • Microsoft Monster Truck Madness
  • Microsoft NBA Full Court Press for Windows 1.0
  • Microsoft Soccer 1.0
  • Microsoft Flight Simulator for Windows 95
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q173605

SYMPTOMS

When you insert a compact disc into your CD-ROM drive, or attempt to run a CD-ROM based program, you may receive one of the following error messages:

  • CDR-101







where CD-ROM is the letter of the CD-ROM drive.

CAUSE

This behavior can occur if either of the following conditions are true:

  • The CD-ROM for the program is damaged or needs cleaning.

  • The CD-ROM drive is not properly configured.

RESOLUTION

For additional information about troubleshooting CD ROM issues, click the article number below to view the article in the Microsoft Knowledge Base:

218617 How to Troubleshoot CD-ROM Read Errors

Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbenv kberrmsg kbinfo KB173605
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