XCLN: Messages Remain in the Outbox After You Try to Send Them (173217)


The information in this article applies to:

  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
This article was previously published under Q173217

SYMPTOMS

When you try to send an e-mail message by copying or placing the message in the Outbox, the message may not be sent.

CAUSE

This issue can occur for either of the following reasons:

  • You moved or copied the newly created e-mail message to the Outbox
  • You edited the e-mail message while it was in the Outbox

RESOLUTION

To resolve this issue, resend the message. To resend the message, follow these steps:

  1. In Microsoft Exchange, select the Outbox folder, and then double-click the e-mail message you want to send to open it.
  2. Select Send from the File menu.

MORE INFORMATION

When you choose Send while creating a message, the e-mail message is automatically placed in the Outbox. Also, the subject of the e-mail message is displayed in italic text in the Outbox.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbprb KB173217
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