WD97: Error or IPF Saving to Nearly Full Floppy Disk (173069)

SYMPTOMS

When you create a document in Microsoft Word 97 and save it to a floppy disk that is nearly full, you may receive the following error message, or an invalid page fault (IPF) in Kernel32.dll may occur.

For example, one of the following error messages may appear:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click the Details button, the following error message is displayed:
WINWORD caused an invalid page fault in module KERNEL32.DLL.
-or-
Write error on output file.
-or-
Word 2.0: Cannot open the document.
-or-
Disk write error.

MORE INFORMATION

When you try to save your document to a disk that is nearly full, one of the following error messages may appear:

The disk is full trying to write to A:

-or-

There is not enough memory or disk space to convert this document.

The following are errors you may see when you try to save a document in a file format other than Word 97 to a disk that is nearly full.

Saving Your Document in Word 6.0/95 Format

When you save your document in Word 6.0/95 using the binary export converter (the updated Word 6.0/95 converter), the following error message may appear:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click the Details button, the following error message shows:

WINWORD caused an invalid page fault in module KERNEL32.DLL.

To prevent this error message, do one of the following.

Install Office 97 Service Release 2

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

151261 OFF97: How to Obtain and Install MS Office 97 SR-2

Obtain the Office Converter Pack

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

212265 WD: Additional Text Converters and Image Filters Available in Microsoft Office Converter Pack

Saving Your Document in Word for Macintosh 5.0, 5.1 or WordPerfect Format

When you save your document in Word for Macintosh 5.0, 5.1 or WordPerfect format, Word generates the following error message:

Write error on output file.

Saving Your Document in Word for Windows 2.0 Format

When you save your document in Word for Windows 2.0 format, Word generates the following error message:

Word 2.0: Cannot open the document.

Saving in HTML Format

When you save your document in HTML format, Word generates the following error message:

Disk write error.

NOTE: This problem only occurs when the disk is very low on space. If the disk has more than a few kilobytes (KB) of free space remaining, you will receive a correct error stating that the "disk is full...."

REFERENCES

For more information on exchanging documents between Microsoft Word 97 and earlier versions of Word, please see the following articles in the Microsoft Knowledge Base:

162602 Questions About Saving in the Word 6.0/95 File Format

162987 Supported Non-Word File Formats

157091 WD97: How to Import Documents into an Earlier Version of Word

For more information about what formatting is retained when you save in other formats, click the Office Assistant, type "Save as Word 7.0," click Search, and then click "Results of saving Word 97 documents in other formats."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component