"File Access Error" Using Mcafee Netshield and Word 6.0 or Later. (172127)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0
This article was previously published under Q172127

SYMPTOMS

When you run McAfee Netshield version 2.52 for Windows NT and Microsoft Word 6.0 or later, you may receive a "File Access Error" when trying to save a document.

CAUSE

The problem is caused by the way McAfee NetShield 2.32a scans Word temporary files.

RESOLUTION

To resolve this problem, perform one of the following workarounds:
  • Remove McAfee Netshield or upgrade it to version 2.53a or later.

    -or-

  • Disable the Fast Save feature in Microsoft Word. To disable this feature, perform the following steps:

    1. In Word, click Options from the Tools menu.
    2. In the Options dialogue box, click the Save tab, and then clear the Allow Fast Saves check box.
    -or-

  • Disable scanning of Microsoft Word .doc files. This is not recommended, as this will leave the system open to macro virus infections.

MORE INFORMATION

McAfee Netshield is a third party product manufactured McAfee Associates, Inc. a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:8/9/2001
Keywords:kb3rdparty kbprb KB172127
©2002 Microsoft Corporation. All rights reserved.