CardWizard May Cause Boot Hangs after You Apply a Windows NT 4.0 Service Pack (171403)
The information in this article applies to:
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q171403 SYMPTOMS
After you install Windows NT 4.0 Service Pack 2 (SP2) or later on a system
using CardWizard for Windows NT version 2.0 or earlier, your system may
stop responding (hang) during restart.
CAUSE
This problem exists because Windows NT Service Packs reinstall the
Microsoft native Pcmcia.sys driver over the custom Pcmcia.sys driver
provided in The CardWizard product.
The Windows NT Service Pack 3 Readme.txt file warns of this:
If you are running SystemSoft's CardWizard for Windows NT (support
for PCMCIA) or PowerProfiler for Windows NT (support for Advanced
Power Management), you must complete critical pre-installation
procedures prior to installing this Service Pack. Otherwise, your
computer may no longer boot after installation of Service Pack 3.
These procedures can be found in the product section at
http://www.systemsoft.com. WORKAROUND
To get back into the system, rename the Pcmcia.sys file found in the
%SystemRoot%\System32\Drivers directory to something else.
For example: Pcmcia.old
On a FAT file system, start your computer from a MS-DOS disk and rename the
file.
On a NTFS file system, you will need to perform a parallel installation
Of Windows NT or follow the steps found in the following Microsoft
Knowledge Base article:
164471 Replacing System Files Using a Modified Emergency Repair Disk.
After you are back in Windows NT 4.0, uninstall CardWizard by running the
Card Wizard setup. Then reinstall CardWizard for Windows NT 4.0.
MORE INFORMATION
SystemSoft has worked with Microsoft to provide a patch for this problem
for Windows NT 4.0 Service Pack 3.
Unfortunately, this patch is not available for SP2 upgrades.
Instructions for installing this patch are on SystemSoft's Web site.
CardWizard is manufactured by SystemSoft, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
Modification Type: | Major | Last Reviewed: | 12/13/2002 |
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Keywords: | kb3rdparty kbprb kbsetup KB171403 |
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