WD97: Word Hangs After Inserting Outlook Address Book Address (170735)


The information in this article applies to:

  • Microsoft Word 97 for Windows
  • Microsoft Outlook 97
This article was previously published under Q170735

SYMPTOMS

When you quit Word, the program stops responding (hangs). This problem occurs when you quit Word any time after inserting an address from the Outlook Address Book.

CAUSE

This problem occurs because you have WinFax Pro version 8.0 or 8.01 installed on your computer, and you have the WinFax Pro service in your default Windows Messaging Profile.

WORKAROUND

To prevent Word from hanging, remove the WinFax Pro service from the profile by following these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Mail And Fax.
  3. On the Services tab, click the WinFax Pro service.
  4. Click Remove, click Yes, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The WinFax Pro service in the profile is only used to view the WinFax logs from a folder inside of either Microsoft Outlook or Microsoft Exchange. These logs can be viewed through the normal WinFax Pro interface. They will not affect the functionality of WinFax Pro.

For additional information about inserting Outlook Address Book information, please see the following articles in the Microsoft Knowledge Base:

141874 WD: Some Contact List Fields Not Available to Word

134901 WD: How to Modify the Layout of an Address Book Entry

167770 OL97: Field Differences Between Outlook and Word Mail Merge

171043 OL98: (CW) Microsoft Fax Does Not Process Dialing Properties

Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbbug kbenvelope kbinterop KB170735
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