"Install New Modem" and Modem List is Blank. (168127)
The information in this article applies to:
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q168127 SYMPTOMS
The list of modem manufacturers and models in the Install New Modem wizard
may be blank when you click "Don't detect my modem, I will select it from
a list." You should be able to view the available modems even if you do
not have one installed.
CAUSE
The list of modems do not appear if the hidden folder
\%SYSTEMROOT%\Inf is empty or missing.
RESOLUTION
To resolve this problem, expand the .In_ files from the Windows NT CD to
the \%SYSTEMROOT%\Inf folder or copy them from another Windows NT
computer to this folder.
MORE INFORMATION
The Modem.inf file contained in the \<WinntRoot>\System32\Ras folder is
used only when installing RAS. It is not used by the Modem.cpl application
to provide the list of available modems. This list is built by the modems
available in the \%SYSTEMROOT%\Inf folder.
| Modification Type: | Major | Last Reviewed: | 8/10/2001 |
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| Keywords: | kbsetup KB168127 |
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