Computer Hangs or Cannot Preview Video in NetMeeting (168026)
The information in this article applies to:
- Microsoft NetMeeting 2.1 for Windows 95
- Microsoft NetMeeting 2.0 for Windows 95
This article was previously published under Q168026 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you configure video camera properties or use the video functions in
NetMeeting, you may experience any of the following symptoms:
- Your computer may stop responding (hang). You may also see a "fatal
exception 6" error message on a blue screen.
- You may see a gray or black screen when you view the My Video window in Microsoft NetMeeting.
CAUSE
This behavior can occur if you are using a Hauppauge Wincast card in
NetMeeting.
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
Use Registry Editor to verify that the key listed below has the values
listed, and if needed, edit the values to match the values listed:
HKEY_LOCAL_MACHINE\Software\Microsoft\Conferencing\CaptureDevices\
MSVIDEO:Brooktree Bt848
dwImageSize 00 01 40 00
dwNumColors 0C 00 00 00
dwStreamingMode 01 00 00 00
Also, download and install the driver update version 1.5 and the
"Updating the WinCast and WinTVpci Drivers" files from the Hauppauge
Web site at:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. MORE INFORMATION
The registry keys mentioned in this article apply to any video capture card that uses the BrookTree 848 chip set. The 3Com Big Picture camera is a video camera that uses that chip set.
| Modification Type: | Major | Last Reviewed: | 10/13/2003 |
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| Keywords: | kbenv kberrmsg kbHardware kbprb KB168026 |
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