XL97: Incorrect Printout on HP Color LaserJet PostScript (166781)
The information in this article applies to:
- Microsoft Excel 97 for Windows
This article was previously published under Q166781 SYMPTOMS
In Microsoft Excel 97, when you print a worksheet or chart that contains
drawing objects, AutoShapes, cells, or any other objects that contain
colored patterns, fills, or textures, the objects are printed in black and
white, with no colors.
CAUSE
This problem may occur if the following conditions are true: - You are printing to an HP Color LaserJet PostScript printer.
-and-
- The printer driver is earlier than 4.1.
WORKAROUND
To eliminate this problem, download and install a newer printer driver from
the Hewlett-Packard Web site.
To obtain a new driver for your printer, use your Web browser to go to the
following address:
Then, click the "Software & Drivers" link for your particular HP Color
LaserJet printer, scroll down to the appropriate operating system, and
click the link for the driver you need to download. Once the setup program
for the printer driver is complete, print your worksheet or chart. The
problem should no longer occur.
NOTE: Microsoft does not support the downloading and installation of
printer drivers from the Hewlett-Packard Web site. If you require
assistance downloading and installing drivers, contact Hewlett-Packard
technical support. The above Web address is correct as of April 1997. You
can also access the main Hewlett-Packard Web site at the following address:
STATUS
The problem described above has been corrected in version 4.1 of the HP
Color LaserJet PostScript driver.
Modification Type: | Major | Last Reviewed: | 9/7/2001 |
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Keywords: | kb3rdparty kbprint KB166781 |
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