OL97: "Fatal Exception Error 06" With Cirrus Logic Driver (166670)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q166670

SYMPTOMS

When opening a message in Microsoft Outlook 97, you may get the following error message:
A Fatal Exception Error 06 has occurred

CAUSE

You are using the Cirrus Logic video driver version 4.0, with Windows Graphics acceleration turned on.

RESOLUTION

Turn off Windows Graphics acceleration.

MORE INFORMATION

Steps to Turn Off Windows Graphics Acceleration

  1. Quit Outlook.
  2. Right-click My Computer and click Properties.
  3. On the Performance tab, click Graphics.
  4. In the Advanced Graphics Setting, drag the Hardware acceleration slider to None.
  5. Click OK and Close.
  6. Click Yes to restart your computer.

REFERENCES

For information on similar issues, please see the following article in the Microsoft Knowledge Base:

155691 "Fatal Exception Error 06" with Sharp Mebius

Cirrus Logic video driver version 4.0 is manufactured by Cirrus Logic, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:5/29/2003
Keywords:kbdisplay kbprb KB166670
©2002 Microsoft Corporation. All rights reserved.