WinNT Err Msg: STOP 0x0000001E in Win32k.sys When Moving Mouse on Multiprocessor Computer (164314)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q164314

SYMPTOMS

A multiprocessor computer booting Windows NT may experience a STOP 0x0000001E error in Win32k.sys.

CAUSE

This problem occurs because Win32k.sys may improperly handle mouse movements, which causes an access violation.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbQFE KB164314
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