Spooler Uses 92 Percent or More of the CPU When a Lexmark TCP/IP Printer Goes Offline (163219)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q163219

SYMPTOMS

When using a Lexmark TCP/IP network port to print to a printer that goes offline (due to being out of paper, a paper jam, and so on), CPU usage will spike to between 92-100 percent. The process that grabs the processor time is SPOOLSS.

RESOLUTION

To avoid this excessive amount of CPU usage, do either of the following:
  • Use Lexmark DLC ports or Microsoft TCP/IP printer ports (LPR) instead of Lexmark TCP/IP.

    -or-
  • Contact Lexmark's Support line at (606) 232-3000 for a new Lexbcelm.dll file that resolves this problem.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:2/21/2002
Keywords:kbbug kbprint KB163219
©2002 Microsoft Corporation. All rights reserved.