Unexpected Error Following Hyperlink (162692)
The information in this article applies to:
- Microsoft Word 97 for Windows
- Microsoft Excel 97 for Windows
- Microsoft Access 97
- Microsoft PowerPoint 97 for Windows
This article was previously published under Q162692 SYMPTOMS
When you attempt to follow a hyperlink in the products listed at the
beginning of this article, you receive the following error message:
An unexpected error has occurred.
CAUSE
This problem occurs when you install Microsoft Visual C++ after you install
Office 97. During the installation of Visual C++, the Setup program prompts
you to overwrite newer .dll files that were installed by Office 97. When
you choose not to overwrite the existing files, the Visual C++ Setup
program registers the Hlinkprx.dll file even though it does not install it.
This registry entry causes a mismatch between the registration information
and the installed file.
RESOLUTION
To correct this problem, reregister the Hlinkprx.dll file using the
following steps:
- Click the Start button on the Windows taskbar.
- Click Run.
- In the Open box, type the following command, and then click OK:
The Hlinkprx.dll file is now correctly registered.
STATUS
Microsoft has confirmed this to be a problem in Microsoft products listed
at the beginning of this article.
Modification Type: | Major | Last Reviewed: | 11/24/2003 |
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Keywords: | KB162692 |
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