ACC97: Setup Program Prompts for Microsoft Office/Access 97 CD (162666)

SYMPTOMS

When you run the Microsoft Office 97 Professional Edition or the Microsoft Access 97 Setup program from the Add/Remove Programs icon in Control Panel, you are prompted with one of the following messages.

In Microsoft Office 97 Professional Edition
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   Please insert your Microsoft Office 97 Pro CD1.

In Microsoft Access 97
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   Please insert your Microsoft Access 97 CD1.

This behavior occurs even if your compact disc is in the CD-ROM drive.

RESOLUTION

Click OK when prompted to place the Microsoft Office 97 Professional Edition or the Microsoft Access 97 compact disc in the CD-ROM drive. The Setup program will start to read from the CD-ROM drive.

MORE INFORMATION

Steps to Reproduce Behavior

Insert the Microsoft Office 97 Professional Edition or Microsoft Access 97 compact disc into your CD-ROM drive and do the following.

In Microsoft Windows 95 or later, and Microsoft Windows NT 4.0:
1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click Add/Remove Programs.
3. In the Add/Remove Programs Properties dialog box, click Microsoft Access 97 or Microsoft Office 97, Professional Edition and then click Add/Remove.
  
  Note that you are prompted to insert the compact disc into the CD-ROM drive.
In Microsoft Windows NT 3.51:
1. Open the program group for Microsoft Access or Microsoft Office.
2. Double-click the Setup icon. Note that you are prompted to insert the compact disc into the CD-ROM drive.

REFERENCES

For more information about using the Setup program, search the Help Index for "Setup, adding/removing Microsoft Access components," or ask the Microsoft Access 97 Office Assistant.