OL97: Inbox Assistant Not Available (162571)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q162571

SYMPTOMS

The Inbox Assistant option on the Microsoft Outlook 97 Tools menu may appear dimmed and not available, even if you installed the Exchange Extensions add-in.

CAUSE

You are not using the Microsoft Exchange Server transport service in your profile. The Outlook Inbox Assistant is only available with the Exchange Server service installed. The Exchange Extensions add-in provides the Inbox Assistant option on the Tools menu; however, without a Microsoft Exchange Server transport service in the profile, you cannot use the Inbox Assistant.
Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kbprb KB162571
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