OFF97: Problems After Returning Computer from Suspended State (162153)
The information in this article applies to:
- Microsoft Access 97
- Microsoft Excel 97 for Windows
- Microsoft Office 97 for Windows
- Microsoft Office Binder 97
- Microsoft PowerPoint 97 for Windows
- Microsoft Word 97 for Windows
This article was previously published under Q162153 SYMPTOMS
When you return your computer to its original running state after you use
the Advanced Power Management Suspend feature, you may receive the
following error message:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
If you click Details, you receive an error message similar to one of the
following:
OSA caused an exception c0000006H in module MSO97.DLL at
0137:3084e02a.
EXCEL caused an invalid page fault in module KERNEL32.DLL at
0137:bff857e7.
WINWORD caused an exception c0000006H in module WINWORD.EXE at
0137:301c69f0.
WINWORD caused an exception c0000006H in module WINWORD.EXE at
0137:3028ba66.
WINWORD caused an exception c0000006H in module MSO97.DLL at
0137:306d35a8.
WINWORD caused an invalid page fault in module KERNEL32.DLL at
0137:bff857e7.
POWERPNT caused an invalid page fault in module POWERPNT.EXE at
0137:30291126.
MSACCESS caused an invalid page fault in module MSACCESS.EXE at
0137:30270000.
BINDER caused an exception c0000006H in module MSO97.DLL at
0137:3084e019.
BINDER caused an exception c0000006H in module MSO97.DLL at
0137:30843c72.
CAUSE
These problems occur if all of the following conditions are true:
- You have installed Microsoft Office 97 on a computer that supports
Advanced Power Management and the Suspend feature.
-and-
- You have installed Microsoft Office 97 from an administrative
installation stored on a network server. When you are prompted by the
Setup program, you chose to perform a Run From Server installation of
Microsoft Office 97.
-and-
- You click Suspend on the Start menu, or allow the computer to suspend
itself automatically after a specified amount of idle time.
-and-
- You cancel the suspended state on the computer by moving the mouse,
by pressing a key, or by pressing the computer's power switch.
WORKAROUND
To work around this problem, do either of the following:
- Do not use the Suspend feature when Microsoft Office 97 has been
installed from a network server using the Run From Server option.
-or-
- Make sure you close all Microsoft Office 97 programs before you
activate the Suspend feature.
NOTE: This problem should not occur if you perform a Typical or Custom
installation of Microsoft Office 97. Only Run From Server installations
are affected.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
If your computer supports it, you can use the APM (Advanced Power
Management) feature in Microsoft Windows 95 to control how your computer
uses and conserves power. One of the features included with APM is the
Suspend feature; on the Start menu, when you click Suspend, the contents of
your computer's memory are written to your hard disk, and the computer is
essentially shut down. When you return your computer to its original
running state, the programs that you were running when you activated the
Suspend feature are still available.
When you use the Suspend feature, all network connections between your
computer and other computers are shut down. When you return your computer
to its original running, some of the network connections may not be
properly re-established by Windows 95. Therefore, any Microsoft Office 97
program you run from a network connection generates one or more of the
error messages listed when you cancel the suspended state on the computer.
The programs are loaded into memory correctly, but the network connection
may be broken.
| Modification Type: | Major | Last Reviewed: | 5/23/2003 |
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| Keywords: | kberrmsg KB162153 |
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