SYMPTOMS
When you use the Open, Save, or Save As dialog box in any of the Office 97
programs, you may receive one of the following error messages:
Case 1
When you select My Computer in the Look In box in the Open dialog box, you
receive the following error messages:
This program has performed an illegal operation
and will be shut down.
If the problem persists, contact the program vendor.
When you click the Details button, you receive the following error message:
<application> caused an invalid page fault in module
KERNEL32.DLL at 0137:bff9a28c.
Case 2
When you select My Computer in the Look In box in either the Save or Save
As dialog box, you receive the following error messages:
This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
When you click the Details button, you receive the following error message:
<application> caused an invalid page fault in module
KERNEL32.DLL at 0137:bff858cd.
Case 3
When you click the Up One Level button in the Open, Save, or Save As dialog
box to move to My Computer in the Look In box, you receive the following
error message:
You do not have access to the folder '#####N'. See your administrator
for access to this folder.
NOTE: Each number sign (#) in the above error message represents a
square. The square character does not display in ASCII text.
Case 4 (Microsoft Outlook only)
In Microsoft Outlook 97 for Windows, you may also receive the error
messages under these conditions:
You point to Open Special Folder on the File menu, click Personal
Folder and then click either of the following:
- Up One Level button
-or-
- Renamed My Computer entry in the Look In box