Event 560 Leads to Inability to Restart SNA Server or SnaBase (161770)
The information in this article applies to:
- Microsoft SNA Server 2.0
- Microsoft SNA Server 2.1
- Microsoft SNA Server 2.11
This article was previously published under Q161770 SYMPTOMS
When you stop the SnaBase service, you may encounter the following SnaBase
critical internal error:
Event: 560
Description: Read from mailslot failed, rc = 6 (invalid handle)
The SnaBase service treats the Event 560 error as a critical internal
error, causing the SnaBase to create an SNA Server dump file (Snadump.log).
However, once the SnaBase fails in this way, any TCP/IP sockets it had
opened are not closed. Any attempt to restart the SnaBase service then
leads to the following errors:
Event: 567
Description: Creation of a named pipe failed, rc = 10048
Event: 553
Description: Could not create mailslot, rc = 10048
These errors are logged if SnaBase encounters problems creating the TCP/IP
sockets used to communicate to other servers. The 10048 socket error
indicates "Address in use." These errors are also treated as critical
internal errors by SnaBase, causing the creation of an SNA Server dump file
(Snadump.log, in the <Snaroot>\Traces directory) to be created for these
events as well. The only way to recover SNA Server at this point is to shut
down and restart the computer running Windows NT Server.
CAUSE
Event 560 is treated as a critical internal error, causing SNA Server to
generate the Snadump.log file.
RESOLUTION
To resolve this problem, obtain the hotfix mentioned below. With this fix,
event 560 is treated as a lower severity error, so no SNA Server dump is
generated. If this error occurs when stopping SnaBase, an SNA Server dump
file is no longer created, so any TCP/IP resources are then closed.
STATUS
Microsoft has confirmed this to be a problem in SNA Server versions 2.0,
2.1, and 2.11.
A supported fix is now available, but has not been fully
regression-tested and should be applied only to systems experiencing this
specific problem. Unless you are severely impacted by this specific
problem, Microsoft recommends that you wait for the next Service Pack that
contains this fix. Contact Microsoft Technical Support for more
information.
Modification Type: | Major | Last Reviewed: | 10/22/2003 |
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Keywords: | kbbug kbfix kbnetwork KB161770 |
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